PHAN , T. H. The influence of service quality factors on student’s satisfaction -case study at Lac Hong university. Journal of Technical Education Science, [S. l.], v. 11, n. 3, p. 87–93, 2016. Disponível em: https://jte.edu.vn/index.php/jte/article/view/456. Acesso em: 8 apr. 2026.